breaking news
Healthy Food Factory Commissary Commercial Kitchen in Boca Raton, OUR KITCHENS ARE AVAILABLE 24/7/365 - Call (561) 394-7466 - Healthy Food Factory Commissary Commercial Kitchen in Boca Raton, OUR KITCHENS ARE AVAILABLE 24/7/365 - Call (561) 394-7466
Sign up for Newsletter
Email:
Florida_Panthers_Single_Game_Tickets_DIGITAL_8_2_18_CHILL_300x250.jpg
Century_21_Stuart_Goodwin.jpg
SFWW_236X150_WEB_AD_HAPPY_HERALD.jpg
Healthy_Food_Factory.jpg
South_Flo_Gutter_Services.jpg
Superios_Tint.png
DirectFreight.jpg
Open_house_Interior.jpg
A_H_Automotive.jpg
Dos_Amigos.jpg
Storm_Depot.jpg
Perfectly_Imperfect.jpg
Hemp_Factory.jpg
CBD_Docs.jpg
Bicycle_Spot.jpg
Allure_Massage.jpg
PG EXPRESS_1.jpg
Nomad_banner.jpg
Ace_Hardware.jpg
FinsFurs_Feathers.jpg
Ace_Hardware_rental.jpg
rss.jpg

 

 

 

 

 

 

 
Home / Articles / Columnists / Strategic Selling /  The Power of Empathy
. . . . . . .
Friday, February 5,2016

The Power of Empathy

By Mort Crim  

The secret of success in society is a certain heartiness and sympathy

Ralph Waldo Emerson

The boss was about as pigheaded as they come, and one day he called all his key executives on the carpet. “You people better get on the ball,” he fumed. “I’m tired of the bottlenecks around here.”

 

As they left the meeting, one executive whispered to a colleague, “Aren’t necks on bottles always at the top?” John D. Rockefeller was a different kind of boss. When he was running Standard Oil Company, one of his senior executives made a mistake that cost the company more than two million dollars. Everybody figured Rockefeller would come down on the man like a ton of bricks.

Instead, he called the man in, sat down with a notepad, and wrote across the top of it points in favor of the man. He then listed the man’s virtues, including how he’d helped the company make the right decision on other occasions.

An executive who witnessed it said later, “Whenever I’m tempted to rip into someone, I force myself first to sit down and list his or her good qualities. By the time I’ve finished, my anger is under control. I recommend it to anyone who has to deal with people.”

Blowing up may make us feel better.

Yet it won’t get others to do better. Steam only makes an engine move when it’s harnessed. Unless it’s controlled and directed, steam is just useless vapor.


SECOND THOUGHTS by Mort Crim

National radio broadcaster and author of seven books, including Second Thoughts, shares his essays, which are like the voice of an old friend - kind, encouraging and filled with gentle wisdom. To learn more about Mort Crim and hear a daily “Second Thought,” visit www.mortcrimsecondthoughts.com

 

  • Currently 3.5/5 Stars.
  • 1
  • 2
  • 3
  • 4
  • 5
 
 
Close
Close
Close